For some weird reason, ever since I ported over to verizon from t-mobile I cannot activate the 720p switch in my plan settings on any of my lines. When I was with t-mobile, as they use a similar setup with their resolution streaming, I just logged into my account, went to each line and flipped a switch and voila I had 1080. With verizon though there is a problem on the back-end which is preventing the switch from being turned on. I've had some reps tell me its because my phone is unlocked and not originally a verizon phone which is false and has nothing to do with the problem. I've had others tell me that 720p is automatically activated on the Get More Plans which is what my lines have, that also is false. You have to turn the 720p feature on. Anytime I try to turn the switch on, from the my verizon app or from a browser I get an orange bar processing error and it wont let me. If I could easily attach screenshots here I would. The error states: "An error occured while processing your request. Please try again later." If I click on the "premium addon", specifically the $10 addon to get 1080 added to my lines the site states that my s8+, my iphone xs and my 12' ipad tablet is not compatible for 1080 (despite the fact that my tablet is automatically configured on the account as getting 720 and can support 4k resolution). Something is not right on the server back-end and its been about 3 weeks now and I can't get higher then 480p on any of my phone lines. I'm really close to jumping ship as this is completely absurd.
Download The International Problem 720p
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